Information Services Division
Central IT services for all UCL students and staff
Help & Self-service Resources
How to guides
We’ve created “How to” guides for all our key services. Use the search bar below to find what you are looking for or search by category. If you can’t find anything helpful then contact the Service Desk for assistance.
If you are a student or member of staff at the Institute of Education (IOE) then there is a section of the website dedicated to the IT services available to you.
Can you spare an hour to help us improve the IT induction materials for new students?
Please be aware that MediaCentral will be unavailable between 10.00-11.30 am GMT on Tuesday 1st May whilst we perform an upgrade. Further information is available on http://www.ucl.ac.uk/mediacentral. We apologise for any inconvenience caused during this time.
We are currently experiencing network problems in some of our Halls of Residence buildings. This is currently effecting:
This is being investigated at a high priority. We apologise for the inconvenience caused.
ISD ITSD Shared Services Voice Team is upgrading the VoIP phone service to a stable, scalable reliable and supported hardware platform.