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UCL Shop


To provide excellent customer service within a complete shopping experience for UCL students, staff, alumni and visitors.

Service Level Agreement

The UCL shop will be open Monday to Friday as follows:

  • October 9am-6.30pm
  • Term time 9am-5.30pm
  • Non term time – 9am-5pm


  • The UCL shop will offer a professional, polite service to all our customers
  • The UCL shop will promote UCL through a range of UCL branded merchandise including supporting graduation ceremonies, alumni and open days, freshers week
  • The UCL shop will stock a range of products to support the schools and departments within UCL. Art materials, stationery, graphic materials, specialised paper and laboratory materials
  • The UCL shop provides value for money through a range of confectionary, drinks and snacks
  • The Shop promotes UCL through the sale of branded memorabilia on our website
  • We will despatch all purchases on the next working day via special delivery
  • The UCL shop will provide a clean, safe and accessible environment
  • The UCL shop will sell sustainable products to accredited standards e.g. our clothing certified by the Worldwide Responsible Accredited Production (WRAP) programme and our timber products are FSC compliant (Forest Stewardship Council)
  • The UCL shop supports Wateraid through the sale of Belu water and additionally supports a number of charities through the year
  • The UCL shop staff are experienced, trained retail professionals and are able to provide a helpful and responsive service

Key Performance Indicators

  • Sales to be tracked against forecast each Month and prices benchmarked quarterly
  • Traceable ethical standards through our supply chains to be reported upon Monthly
  • Feedback to be obtained from Departmental representatives and one customer survey to be undertaken in each Academic Year
  • Environmental outputs (energy, water, waste, carbon) to be reported upon Monthly with the aim to reduce each by a target of 10% annually


We welcome feedback on all our services as this helps us to maintain and improve our service standards.

Please send any comments to the Customer Service Centre by telephone, email or through our website

Customer Obligation

To help us to maintain this level of service please treat our Staff politely at all times and discuss any of your shopping needs with us to ensure we can stock the products you want to buy.


UCL Shop

Customer Feedback

University College London - Gower Street - London - WC1E 6BT - Telephone: +44 (0)20 7679 2000 - Copyright © 1999-2015 UCL